Refund Requests Create The Greatest Risk - And The Greatest Opportunity
Revenue Retention Company specializes in solving refund requests, satisfying escalated customers, and providing actionable insights for companies who sell education and mentorship programs.
Who Does Revenue Retention Company Help?
We specialize in solving refund requests, removing chargebacks, and assisting escalated customers for companies who sell education, coaching and mentorship programs.
What do you get when Revenue Retention Co handles your refund requests, chargebacks, and escalated customer concerns?
- Brand + Reputation Protection
- Increased Customer Satisfaction and Retention
- Solutions Created With Ethics, Integrity, and Compliance
- Substantial Revenue Savings
- Reduced Refund Requests and Chargebacks
- Better Sleep
refund requests resolved
in revenue retained for our clients
years of experience in refund resolutions
fees charged for resolutions leading to full refunds
REFUND REQUESTS- FROM RISK TO OPPORTUNITY
The Risks
Refund requests that are disregarded or poorly handled lead to negative reviews, chargebacks, and legal issues
Studies show that just one well-written negative review can drive up to 30% of new business away
An accumulation of negative reviews, complaints, and legal issues can lead to agency attention and involvement
The Opportunity
Our “Actionable Insights” offer simple solutions to recurring customer complaints and can vastly improve customer experience when implemented
These conversations are sensitive, emotional, risky, and time consuming. Leave this work to the experts, so your team can focus on what they do best: inspiring, leading, and training the next generation of customers to reach their goals through your mentorship programs
“ Why are so many of our customers requesting refunds? ”
We all know the saying, “What gets measured gets improved.” Through successfully resolving over 13,000 refund requests, we’ve uncovered the 20 indicators that matter most. Tracking these indicators over time reveals trends and patterns that can inform decisions on how to enhance each customers’ experience.
Data Analysis and AI Pave the Way
- Detailed Resolution Summaries for each customer
- AI powered Data + Trend Analysis
- Detailed, customizable charts, graphs and reports
- Actionable Insights to Improve Customer Experiences
- 20 Proprietary Indicators measured and tracked
- Use of AI in reviewing patterns in refund request reasons, timing, team members, information flow, email communications, phase of the interaction with the student that triggered the refund request (for ex during sales, tuition, enrollment, or fulfillment phase).
What Our Customers Have to Say.
How Does It Work?
Five Simple Steps
01
Connect with Customer and Create Solution- empathy, validation, solutions in alignment. Learn About Customer Experience- 20 proprietary indicators
02
Submit Resolution Summary with details about conversation, next steps (for ex program extension, partial refund)
03
Identify Patterns- these indicators tracked over time reveal patterns, analysis of these patterns lead to Actionable Insights
04
Offer Actionable Insights- low cost, high impact adjustments that can be made at different phases of the customer’s experience (Marketing, Sales, Tuition, Onboarding, Fulfillment, etc)
05
Enhance Customer Experience - This intelligence applied leads to happier customers, better online reviews, and reduced refund requests
Revenue Retention Company
Free Consultation
Complete the form to receive a FREE consultation to learn how to benefit from and reduce your refund requests, chargebacks, and escalated customers
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